Documented Cloud Incident Response Providers
Cloud incidents are identity incidents. Token abuse, key vault compromise, and cross-account pivots move faster than any on-prem attack path, which is why cloud IR is a distinct discipline with provider-specific forensics, not general DFIR with a cloud sticker.
The providers below are verified on the four dimensions that predict outcome: provider depth (AWS, Azure, GCP), disclosed SLA (15 minutes to 4 hours), MITRE ATT&CK Cloud coverage, and insurance panel status with pre-negotiated rates.
What renders on this page
- ▸Firm matrix filtered by provider, AWS, Azure, GCP, multi-cloud
- ▸Disclosed initial-response SLAs, 15 minutes, 30 minutes, 1 hour, 4 hours
- ▸Insurance panel status, 12 tracked carriers: AIG, Chubb, Beazley, Coalition, Travelers, Hiscox, Zurich, AXIS, CNA, Allianz, Munich Re, Tokio Marine HCC
- ▸Certification verification, CISSP, CCSP, GCLD, AWS Security Specialty, Azure Security Engineer
- ▸"Request Secure RFP" form pre-wired to the Cloud IR RFP template
What cloud IR firms actually do in hour one
Freeze the blast radius: revoke and rotate credentials, snapshot affected compute and storage without destroying evidence, and scope identity exposure (IAM, Entra ID, workload identity) before containment decisions. Provider-native responders do this in KQL, CloudTrail, and GCP audit logs natively, no learning curve billed to you.
SLAs you can hold firms to
The directory records disclosed SLAs because a 15-minute response you cannot buy is worse than a 1-hour response you can. Firms publish retainer tiers with SLA commitments; case studies record actual response and containment times from real engagements.
Regulated cloud workloads
FedRAMP-authorized engagements, HIPAA-scoped forensics, and SOC 2 evidence handling are flags in the directory. If your incident will end up in front of an auditor or a carrier, filter for firms with clean chain-of-custody practice.
How we vet cloud IR firms
Certifications are checked against issuers, panel memberships confirmed with carriers, and case studies reviewed for provider specificity. A firm that lists AWS without provider-native case evidence does not pass provider verification for AWS.
Frequently asked questions
How fast should a cloud IR retainer respond?
Verified firms range from 15 minutes to 4 hours for critical incidents. Sub-30-minute SLAs come at premium rates ($400+/hour); 1-hour SLAs with strong evidence practice are available mid-band. Match the SLA to your actual downtime cost, not to sticker speed.
Do we need provider-specific responders?
Yes. AWS, Azure, and GCP forensics differ in log formats, snapshot mechanics, identity semantics, and default behavior. Multi-cloud firms verified here have confirmed depth on more than one provider, the difference between a firm claiming multi-cloud and demonstrating it.
What does a cloud IR RFP include?
Provider and account structure, Kubernetes footprint if present, SLA tiers, ATT&CK Cloud technique coverage, CSPM/CWPP tooling you already run, insurance panel requirements, and retainer structure. It takes about 15 minutes to complete.
Can our MSP handle cloud incidents?
Most MSPs handle containment, not forensics. Directory firms specialize in the evidence phase (what happened, what was touched, what exfiltration occurred) plus carrier-grade reporting if a claim follows. Many run alongside internal teams rather than replacing them.